Case Study

Case Study: Leading anatomic pathology laboratory

May 1, 2023
3 min read
Service type:
Implementation support services for applications deployed in different business units.


Client is a leading anatomic pathology laboratory in the US well know name in Healthcare Industry, it has more than $500 Million in annual revenue. They serve a wide range of clinicians, including physicians, physician assistants, and nurse practitioners.

Client Situation:

Client has MS Dynamics application implemented in its various business units spread across different geographies in United States. The MS D365 application is integrated with D365 CRM,  LIMS, Insurance Companies Billing systems as well.  Client was in need of vendor for D365 implementation and support services, who would provide consistent and quality service year on year.

AMS Solution overview: 
  • Completed  knowledge transfer phase, functional and Technical
  • Dynamics Teck used the onsite/offshore support model to achieve the client’s goals and objectives. The AMS support model included a team skilled in D365 , Development, Integration, Azure DevOps, SQL Server and SSRS
  • Power BI reporting and custom reporting
  • Complex workflow management.
  • Developed new enhancements
  • Steady  support being carried out successfully.
  • Better alignment with the needs of  client requirements with respect to support  services
  • Consistent  application service support
  • Planned  reduction in ticket volumes by bringing in best practices
  • On time response to queries raised by business users
  • Appropriate resolution  without escalation
  • Quality application support services.
Key specifications:
- Dynamics Version:

D365 F&O with D365 CRM, Power BI,  Integration with Lab Information System, Insurance Billing and Payments, Chase, Concur Expense,

- Resources:

Microsoft D365 Functional and Technical– 4 Members

- Duration:

14 Months

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Tom Porter
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