Case Study

Major Distribution Company – AX 2012 R3 Implementation Support

May 1, 2023
3 min read
USA & Canada
Service type:
AX 2012 R3 Implementation Support


Client is US based Distributor with presence in US and Canada.

Key highlights:

AX 2012 R3 Retail support for Retail, POS, Finance, and SCM modules with base implementations in US  and Canada with subsequent roll-outs to 12 other location.

Business problem:
  • Client was seeking to establish a standardized ERP footprint in the North America region and to create a single unified instance based on the Microsoft AX 2012 R3 platform.
  • The Standard AX2012 R3 needed to:

           - Incorporate a standard set of processes & functionality across all implementations

           - Be aligned to the global standards, and

           - Deliver business information to support strategic decision making

Dynamics Teck’s Solution:
  • Built a unified web based customer portal, document management and repository system
  • Master Data Management to standardize and govern masters such as Chart of Accounts, product database & other system defined
  • Training Manuals & SOP documents to enhance business experience and process standardization
  • Workflows to control and govern process compliance
  • Post deployment support services to provide application support covering different business units & time-zones
Business benefits:
  • Consolidation and streamlining of client’s North America regional business processes
  • Replacement of legacy ERP systems and move to a robust Single Global ERP Application Instance
  • Improvement in data integrity
  • Delivery of timely information to the business leaders for critical business decision making and strategy
  • Alignment of business processes with corporate standards and provision of more automated control & reporting
  • Integration to 3-PL
Tools & Technologies
-Technology Stack

AX 2012 R3

- Modules:

Finance, SCM, BI Reporting, X++, Morphx, SSRS, SQL

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Tom Porter
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