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Case Studies

Major Distribution Company AX 2012 R3 Implementation Support

Business Problem:

Client was seeking to establish a standardized ERP footprint in the North America region and to create a single unified instance based on the Microsoft AX 2012 R3 platform.

  • The Standard AX2012 R3 needed to:
  • Incorporate a standard set of processes & functionality across all implementations
  • Be aligned to the global standards, and
  • Deliver business information to support strategic decision making

Dynamics Teck Solutions:

  • Built a unified web based customer portal, document management and repository system
  • Master Data Management to standardize and govern masters such as Chart of Accounts, product database & other system defined
  • Training Manuals & SOP documents to enhance business experience and process standardization
  • Workflows to control and govern process compliance
  • Post deployment support services to provide application support covering different business units & time-zones

Business Benefits:

  • Consolidation and streamlining of client’s North America regional business processes
  • Replacement of legacy ERP systems and move to a robust Single Global ERP Application Instance
  • Improvement in data integrity
  • Delivery of timely information to the business leaders for critical business decision making and strategy
  • Alignment of business processes with corporate standards and provision of more automated control & reporting
  • Integration to 3-PL

Fashion Retailer– AX 2012 R3 Application Support

Client needed a Dynamics AX 2012 Retail 24/7 support engagement for a major retailer

Business Problem:

  • Microsoft Dynamics AX Retail deployed to the required organizations by the client’s business partners.
  • As part of its product support plan, the client intended to outsource Dynamics AX application support services for the back office and Magento integration
  • The support services primarily include Finance, SCM, and Retail modules of Dynamics AX 2012 R3 Retail.

Dynamics Teck Solutions:

  • Support scope included AX 2012 R3 and POS user and technical Level-1 support
  • Respond to incidents related to Dynamics AX 2012 and resolve the same with quality resolutions as defined in SLA
  • Solve complex level problems, involving broad product knowledge or functionality specialty. Participate in internal CSS and customer technical trainings in specialty areas
  • Participate in triage meetings with client technical team and engineers to share knowledge and efficiently develop customer solutions

Business Benefits:

  • Ensuring the SLA compliance for the issues & fixes provided
  • Client was able to leverage Dynamics Teck’s vast experience in Dynamics AX support service expertise
  • Assisted in new integrations with credit card processing
  • Improved TMPI (Total Min Per Incident) with high level customer satisfaction
  • Strong ownership of customer issues with accurate resolution leading to customer delight
  • Provided Project Management

Media Corporation– AX 2012 R3 Support

Business Problem:

  • Client intends to establish a standardized ERP foot print to manage their EPC ( Energy performance Contracts) right from the inception / pre-sales stage till the Implementation and Maintenance phase . This initial instance is planned  for UK region  clients and progressively extend it to other regions
  • Ensure consistent reporting globally through Integration of Financial information from AX to SAP
  • The Standard AX2012 ERP needed to:
    • Incorporate a standard set of processes & functionality across all implementations
    • Be aligned to the global standards, and
    • Deliver business information to support strategic decision making

Dynamics Teck Solutions:

  • Built a unified AX ERP system on AX 2012 R3 project management with Approval workflows :
    • Manage Customer Interaction, Lead and Opportunity Management processes through AX with CRM integration
    • Manage Project Activities and Risk parameters through Project Accounting module and integration with MS projects
    • Financial Accounting module implementation and integration of financial transactions to CIS and Workday
  • High volume data processing with improved exception handling.
  • Developed a pre-processor to handle integration challenges with multiple systems
  • Workflows to control and govern process compliance

Business Benefits:

  • Consolidation and streamlining of client’s Energy Performance Contracts management process
  • Visibility of Risk Management and Critical Success factors across the project life cycle
  • Cost Savings through an integration of Sugar CRM with AX
  • Replacement of disintegrated processes and move to a robust ERP Application Instance with Integration to Workday and Hyperion for financial reporting
  • Improvement in data integrity
  • Delivery of timely information to the business leaders for critical business decision making and strategy
  • Alignment of business processes with corporate standards and provision of more automated control & reporting